DIPLOMA IN FRONT OFFICE
Front office work calls for public relations and skill in dealing with people of different types. It is a place where a client makes his first personal contact with the establishment and forms his first impression, and receives all sort of information’s and advice required for his stay. It means that to work in the front office department communication ability and personality are essential characteristics and knowledge of languages an asset. The work also entails book-keeping, handling of cash and dealing with correspondence.
Curriculum includes:- Front Office operation, Principles of Accounts, Hotel Accounts, Business Communication and Office Organization, Application of Computers.
Eligibility: Senior Secondary (10+2) or equivalent with English as a subject.
Duration: One Year + six months in industry
Teaching hours per week: 35 Hours
Effective teaching: 34 weeks
Industrial training: 24 weeks after the annual examinations.
TEACHING AND EXAMINATION SCHEME
| No. | Subject Code | Subject | Hours per week | Term Marks* | ||||||
| THEORY | ||||||||||
| 1 | DFO-01 | Front Office Operations | 6 | 100 | ||||||
| 2 | DFO-02 | Principles of Accounts | 6 | 100 | ||||||
| 3 | DFO-03 | Hotel Accounts | 4 | 100 | ||||||
| 4 | DCS-03 | Business Communication | 2 | 50 | ||||||
| 5 | DFO-04 | Application of Computers | 1 | – | ||||||
| TOTAL | 19 | 350 | ||||||||
| PRACTICAL | ||||||||||
| 6 | DFO-11 | Front Office Operations | 8 | 100 | ||||||
| 7 | DFO-12 | Application of Computers | 4 | 50 | ||||||
| 8 | DFO-13 | Office Organisation | 2 | 50 | ||||||
| 9 | DCS-12 | Library | 2 | – | ||||||
| TOTAL | 16 | 200 | ||||||||
| GRAND TOTAL | 35 | 550 | ||||||||
*Term Marks will comprise 30% Mid Term Marks & 70% End Term Exam Marks.
RULES AT A GLANCE
| NO. | TOPIC | REQUIREMENT |
| 1. | Attendance required to become eligible for exam | 75% in aggregate |
| 2. | Minimum pass marks for each theory subject | 40% |
| 3. | Minimum pass marks for each practical subject | 50% |
| 4. | Maximum duration to pass/clear all subjects/ papers | 03 academic years |
English
Hindi